Palmer Dental Group
Privacy Policy & Notice of Privacy Practices
Effective Date: June 25, 2026
Palmer Dental Group (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information and protected health information (“PHI”) in accordance with applicable federal and Texas law, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended.
This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, landing pages, forms, phone calls, email, and text messaging services. This notice is also intended to serve as our online Notice of Privacy Practices for patient information where applicable.
Information We Collect:
We may collect the following categories of information:
Name
Email address
Phone number
Mailing address
Appointment request details
Messages submitted through forms
Technical information such as IP address, browser type, device information, and page activity
Health-related information you voluntarily provide in connection with an appointment or inquiry
How We Use Information
We may use your information to:
Respond to inquiries and appointment requests
Contact you regarding scheduling, reminders, confirmations, and follow-up communications
Send promotional or marketing text messages only where you have provided the required consent
Operate, improve, and secure our website, landing pages, and communications systems
Comply with legal, regulatory, and health care recordkeeping obligations
Text Messaging and A2P Consent
If you provide your mobile phone number through our forms, you may receive text messages from Palmer Dental Group related to appointment scheduling, appointment reminders, request follow-up, and, where you separately opt in, promotional offers and updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
Your SMS consent and phone number will not be sold. We may share your information, including your phone number and SMS consent status, only with service providers that help us deliver messaging, CRM, scheduling, or customer communication services, subject to applicable confidentiality and legal obligations. SMS opt‑in data and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
HIPAA and Protected Health Information
As a health care provider, Palmer Dental Group may collect and maintain protected health information in connection with treatment, payment, and health care operations. We may use and disclose PHI as permitted or required by HIPAA and other applicable laws. We post this notice online as part of our obligation to make our Notice of Privacy Practices publicly available.
Please do not submit highly sensitive medical details through unsecured website forms or text messages unless specifically requested. When communicating by SMS, we aim to follow the minimum necessary standard and avoid including unnecessary PHI in messages.
How We Share Information
We do not sell personal information. We may share information with:
Scheduling, CRM, form, website, email, and SMS service providers
Technology vendors supporting our operations
Insurance, billing, or administrative partners where applicable
Government agencies or legal authorities when required by law
Other parties authorized by you or permitted under HIPAA
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI. However, no method of internet transmission or electronic storage is completely secure.
Your Rights
Depending on applicable law and the nature of the information involved, you may have the right to:
Request access to your personal information or health information
Request correction of inaccurate information
Request restrictions on certain uses or disclosures
Withdraw consent for marketing communications
Opt out of text messaging at any time by replying STOP
Request information about how to exercise privacy rights
Certain PHI rights are governed by HIPAA and may be subject to legal exceptions.
Cookies and Analytics
Our website or landing pages may use cookies, pixels, and analytics tools to improve performance, measure advertising effectiveness, and understand website usage. These tools may collect technical and browsing information.
Our website or landing pages may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites.
Changes to This Notice
We may update this Privacy Policy & Notice of Privacy Practices from time to time. The updated version will be posted with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Palmer Dental Group
9113 Stella Link Rd
Houston, TX 77025
Email: [email protected]
Phone: (346) 612-857